Used-device seller questions and evidence worksheet

Ask about a used or refurbished device as one specific seller’s offer. Start with the exact model and listing, then record questions about ownership, condition, battery information and what is included. Keep the seller’s actual wording alongside the question so an unanswered point remains unresolved rather than becoming an assumed fact.

Use the same record for warranty and return information, including the relevant source and the date you checked it. A condition grade or a marketplace name is not a substitute for the seller’s terms. The optional message below is a draft to review and copy yourself; this worksheet does not contact the seller or verify their answers.

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This tool does not save your entries automatically. Download a copy to keep your work, and clear the worksheet on a shared device before leaving. Do not enter passwords, account numbers or other sensitive personal information.

Identify the listing

Record public offer details only. Do not enter device serials, IMEI numbers, account identifiers or payment information.

Seller name as shown

Marketplace or selling platform, if separate

Exact device model, variant and condition label

Exact original listing URL

Date checked

Compatibility or use requirements that matter to you

Ownership, condition and included items

Use the prompts to collect questions. The answer fields are only for wording you actually observed or received.

Ownership and transfer question

Ask whether the seller owns the device or is authorised to sell it, and whether it can be transferred and set up without a previous owner’s account or lock.

Actual seller wording, source and date, or unresolved

Cosmetic grade question

Ask what the stated grade covers, whether images show this unit and what marks or defects are disclosed.

Actual grade wording, source and date, or unresolved

Battery or power-condition question

Ask what was checked, what result or criterion is stated and whether replacement is disclosed; do not infer condition from the cosmetic grade.

Actual battery wording, source and date, or unresolved

Included-accessories question

Ask which charger, cables, adapters, documentation and other items are supplied, and which are replacements.

Actual accessories wording, source and date, or unresolved

Warranty and returns evidence

Keep these conditions tied to the seller who supplies them.

Warranty question

Ask who provides it, what wording defines its scope and which official terms apply.

Actual warranty wording

Seller warranty terms URL

Date checked

Returns question

Ask for the applicable return process, timing, condition and charges as stated by the seller.

Actual returns wording

Seller returns terms URL

Date checked

Unanswered or contradictory conditions

Reviewable seller message

Choose only the questions relevant to the listing and review the text before using a contact route yourself.

Optional draft message

Use the template below, preserve the exact listing URL and remove irrelevant questions.

Actual response date and non-sensitive source reference, if received

Next step

Using your worksheet

Use the listing’s exact model and seller identity; preserve its original URL.
Ask about ownership, condition and accessories instead of assuming them from a label.
Keep battery, grade, warranty and returns statements attributable to the seller and dated.
Treat silence, ambiguity or a contradiction as unresolved.
Review and send any draft yourself through a contact route you choose.

Assumptions and limits

No seller answer, device condition, ownership status or battery result is verified by this worksheet.

Warranty and return wording is recorded without interpreting legal rights.

The tool sends no message and collects no device identifiers or credentials.