Check a downloaded PDF before filing it away
Open a downloaded PDF from a trusted source and check that it contains the pages you expected before filing it.
Practical guides with DEX
Tech Fixx blog
Work through common technology problems with checks you can repeat on your own device. These guides explain how to narrow down a fault before choosing a replacement or accessory.
Start with the symptom, record what you tried and stop when the problem is solved. The related product searches are there for faults that need equipment; many fixes cost nothing.
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Tech Fixx mini-blog
Slow laptop: record the bottleneck before replacing it
Check when a laptop slows down, what is running and how much storage remains before buying an upgrade.
Wi-Fi problems: one device or the whole connection?
Find out whether a Wi-Fi problem affects one device, one room or the whole connection before replacing equipment.
A second monitor shows no picture: check the signal path
Check power, selected input, cable and device support before replacing a monitor that shows no picture.
USB-C chargers: check power, device and cable together
Choose a USB-C charger by your device's documented power requirements and a suitable cable, not connector shape alone.
Back up your documents and test a restore
Create a document backup you can actually restore, with clear folders and an independent copy of important files.
Printer will not print: check the queue before replacing it
Check printer status, the selected queue and the connection before buying a new printer or cartridge.
Laptop storage is full: sort files without a risky cleaner
Identify what uses laptop storage and protect important files before deleting anything or buying another drive.
Microphone not working in a meeting: check the selected input
Check the meeting app, selected microphone and device permissions before buying a replacement headset.
Bluetooth accessory will not connect: check pairing and ownership
Check power, pairing mode and existing connections before replacing a Bluetooth keyboard, mouse or headset.
Write a useful tech support request with evidence
Give tech support the symptom, affected device and checks already tried so the next action can be more precise.
Check a slow file copy before buying a new drive
A slow file copy can involve the source, destination or connection. Record the arrangement before replacing a.
Prepare a laptop for support without sharing private files
A useful support request describes the fault while keeping private documents and credentials out of the evidence.